- Specialised servicesPsychiatric care and psychotherapy by specialists.We refer
- Focused, non-specialised supportPsychological first aid, structured group support by trained and supervised people.Our focus
- Community and family supportSupport groups, community activities, reliable information.Our focus
- Basic services and securitySafety, shelter, food and health care, delivered with dignity.We connect
After the IASC intervention pyramid for mental health and psychosocial support (2007).
Where we work in the support system
Early, low-threshold help – close to where people live
We concentrate on the community level of the support system – between everyday life and specialised treatment – where early, low-threshold help can keep distress from becoming a crisis. Specialised care is provided by licensed institutions; we help people reach it.
Three focus areas
What we will do
Each area sits inside our registered purpose. We will describe services here only once they exist.
- 01
Psychosocial support in the community
Low-threshold support close to where people live: support groups, psychological first aid and practical skills for coping with stress, grief and change – delivered by trained and supervised people.
- 02
Mental health literacy
Clear, reliable information about stress, trauma and grief, and about when and where to seek help. Talks and workshops for community groups, workplaces and services. Work against stigma.
- 03
Finding the right help
Helping people reach services that already exist – public, non-governmental and specialised – through an up-to-date overview of services and clear referral routes.
How we work
- We follow the IASC Guidelines on Mental Health and Psychosocial Support in Emergency Settings, the international reference for this work.
- We work at the community level and refer people to specialists for anything beyond it.
- We offer only what Ukrainian law allows us to offer and what our people are qualified to deliver, including under Law No. 4223-IX on the mental health care system.
- We measure what we do and publish what we learn.
What we do not do
- No premises or services yet. We are in our founding phase. When we begin a service, we will describe it here precisely.
- No psychiatric diagnosis or treatment. That is medical care, provided by licensed institutions. We help people reach it.
- Not an emergency service. In an emergency, call 103.
Need help now?
In an emergency, call 103. For free psychological support lines, see the national list on howareu.com (“Ти як?” programme). It also lists free numbers in many European countries.